Frequently Asked Questions

Everything you need to know about your Pott’d order.

How long does shipping take within the United States?

We offer standard shipping which typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your request.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer international shipping?

Currently, we prioritize our US customers, but we do offer international shipping to select countries. Shipping fees and delivery times vary by location.

How can I ensure I pick the right size?

Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.